Salary
$55,000 – $85,000
Schedule
M, T, W, Th, F
8:00 AM to 5:00 PM
Workplace
Onsite
Experience
Entry Level
minimum required
Applicants
0
applied so far
About the Role
The Service Advisor at Stellar Nissan serves as the primary point of contact between customers and the service department. This role involves greeting customers in the service drive, listening to and documenting their concerns, writing accurate repair orders, and explaining recommended services and pricing in plain language without pressure tactics.
The advisor partners closely with technicians and the parts department to ensure timely and correct completion of work, provides accurate cost and time estimates, and proactively updates customers on repair status. Additional responsibilities include presenting manufacturer-recommended maintenance, processing invoicing and payment, and following up with customers post-service to confirm satisfaction.
Maintaining strong CSI scores through honest, responsive communication is a core expectation of this role, along with staying current on Nissan service specials, warranty policies, and maintenance schedules.
Requirements
Minimum Requirements
1+ years of experience as a service advisor, or equivalent automotive service/customer-facing experience
Strong communication and customer service skills
Basic understanding of vehicle maintenance and repair processes
Comfortable using dealership service management software (e.g., CDK, Reynolds & Reynolds, or similar)
Valid driver's license and clean driving record
Ability to work a retail schedule, including Saturdays
Preferred to Stand Out
Prior experience with Nissan or another major OEM brand
ASE Service Advisor certification
High school diploma or equivalent; some college preferred
Benefits & Compensation
Medical, dental, and vision insurance, 401(k) with company match, paid time off, employee vehicle purchase and service discount program
Quick Apply
Service Advisor
Stellar Nissan
Stellar Nissan