About the Role

The Service Advisor is the guest's main point of contact in the service drive at Saguaro Toyota, a full-service new and pre-owned Toyota dealership serving Buckeye and the West Valley.

In this role, you will greet guests in person and by phone, schedule appointments, listen to vehicle concerns, and write accurate repair orders. You will perform walk-around inspections, review service history and open recalls, and recommend maintenance or repairs based on Toyota schedules and technician findings.

Throughout the day, you will coordinate with technicians, parts staff, and the shop foreman to keep work on schedule, obtain guest approvals before additional work, and keep guests informed on status. You will also review completed work, invoice repair orders, handle vehicle delivery, and follow up after visits to protect customer satisfaction scores.

Requirements

Minimum Requirements

1+ year as a service advisor or in a customer-facing automotive role (training available for strong customer-service candidates)

Clear communicator who stays calm and organized in a busy drive

Comfortable with dealer management systems (CDK, Reynolds or similar) and basic computer use

Basic automotive knowledge

Valid Arizona driver's license and acceptable driving record

Preferred to Stand Out

Toyota experience

Bilingual English/Spanish

Benefits & Compensation

Medical, dental and vision coverage; 401(k) with company match; paid time off; employee discounts on vehicles, parts and service; paid manufacturer training; career growth opportunities within the store