About the Role

The Business Development Manager runs the Business Development Center (BDC) at Saguaro Toyota, turning internet, phone, and service-lane leads into appointments that show and buy.

Day-to-day responsibilities include leading, hiring, training, and scheduling BDC representatives, managing lead flow from the website, third-party sites, phone, chat, and text, and setting and enforcing response-time standards, follow-up cadences, and appointment-setting scripts.

The role also involves owning CRM hygiene, running outbound campaigns for equity mining, lease maturities, orphan owners, and service-to-sales, and supporting the service department with appointment scheduling and declined-repair follow-up. The manager works closely with the GM and marketing partners on digital campaigns and lead-source ROI, and coaches reps through call reviews and role-play.

Requirements

Minimum Requirements

2+ years in a dealership BDC, internet sales or automotive sales role

Strong command of automotive CRM tools (VinSolutions, DealerSocket, Elead or similar)

Comfortable with numbers and reporting; manages by the metrics

Excellent phone, email and text communication skills

Organized, energetic and able to motivate a team toward daily goals

Preferred to Stand Out

1+ year leading a team

Bilingual English/Spanish

Benefits & Compensation

Medical, dental and vision coverage; 401(k) with company match; paid time off; employee discounts on vehicles, parts and service; paid manufacturer training; growth opportunities within the store